Press Release

Issued by Duncan Aviation.

September 15, 2016

Duncan Aviation is pleased to announce that Travis Grimsley is the new manager of customer service at the company's Battle Creek, Michigan, facility. Grimsley's promotion follows a series of roles with increasing levels of responsibility since he started at Duncan Aviation as a line service representative in 2005.

“Travis has surpassed expectations in every position he's been in here at Duncan Aviation, and we believe he'll do the same in his new role as manager of customer service,” says vice president of customer service Doug Alleman. “He understands the culture here at Duncan Aviation and always puts customers' needs first.”

“Aviation is in my blood,” says Grimsley. His father, now a regional manager of training for FlightSafety International in Orlando, Florida, was an airline mechanic at Northwest Airlines in Detroit while Grimsley was growing up. “I have my pilot's license, and I've always wanted to work in the aviation industry. Duncan Aviation has an amazing culture and a positive atmosphere for both customers and employees. I'm fortunate to work in a field I've always been fond of.”

In his new role as customer service manager, Grimsley will oversee the project management group. In recent years, as the manager of FBO services, he dealt primarily with transient customers who had dropped in for fuel. As the customer service manager, he'll deal more directly with regular customers.

“I'm looking forward to meeting our maintenance customers and making sure they get the superior service they expect from Duncan Aviation,” says Grimsley. “Our project management group here in Battle Creek is a great team, and I'm excited to work more closely with them.”

Grimsley earned his Bachelor's Degree from Western Michigan University in 2012. He and his wife, Dawn, have three children. Besides spending time with his family, he enjoys playing softball, hunting, fishing and playing guitar. He also loves to stir things up in the hangars by cheering for the Oakland Raiders and the Ohio State Buckeyes.